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Mentor Feedback *Updated*

Imperator07

Posted: September 11, 2009 01:00 am

IRC Nickname: |Jonny|
Group: Ex-Member
Posts: 187
Member No.: 1754
Joined: March 6, 2009
Total Events Attended: 7

NOTE: See post 15 for an update and a FULL explanation of the Mentor Feedback system.

Hiya, WildGuard.

As I was asking my Mentor questons tonight, I came up with yet another question.

[20:21] <Imperator07> ummmm, is there a mentor feedback topic anywhere?
[20:21] <Surfer|Dylan> mentor feedback O.o?
[20:21] <Imperator07> yess
[20:21] <Imperator07> where the mentee can give feedback on the mentor

[20:22] <Surfer|Dylan> nop
[20:22] <Surfer|Dylan> :s

So I got to thinking...Why not have Mentor Feedback?

It can be in the form of a simple thread in the Mentor Programme forum, a stickied topic. All it really needs is a quick explanation, and a form for providing said feedback.

Lemme try to explain why this would be a good idea.

Let's say a Mentor does very well with his or her Mentee. That Mentee can use this topic not only as a way to give his/her Mentor praises, but to add to a type of record for the Mentor. This feedback can be collected and saved for later use (such as, promotions, for example. You'd rather promote a good mentor than a bad one, right? I'm sure we could all agree on that!)

Likewise, if a Mento ris never around to answer those questions, or spends more time AFK than actually Mentoring, that can also be recorded, as told by the Mentee.

I think having a rating scale should be avoided. This could possibly cause strife. A simple form with fields for the Mentee's name, Mentor's name, and a a general explanation of how the Mentee felt about his or her Mentor is really all that is needed.

Now, some of you may suggest that this could breed strife. Alhthoguh it's a possibility, I feel that as long as Mentee's are honest, there wont be any significant porblems.

Of course, there would have to be rules for this. While giving feedback, there's absolutely no reason why a Mentee can't be civil! A Mentee should NEVER personally attack a Mentor. Giving feedback, even if negative feedback, should be constructive, in an atempt to either inform that Mentor of their strong areas, or to help that Mentor in areas they aren't so great at, if any!

Now, i'm not sayin that we have bad mentors.

I know the mentor apps are screened by Council, and that a member wouldn't be accepted for no reason. But, you just never know. Maybe a Mentor has gone inactive, God forbid, or is just havin a bad day.

That about wraps it up. Just a suggestion, i'm curious to see how it'll turn out.

SUUPORTERS:

1. angryhahs.gif.png

[COLOR=red][COLOR=red][SIZE=7]

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David

Posted: September 11, 2009 01:25 am

IRC Nickname: Dnovelta
Group: Emeritus
Posts: 2750
Member No.: 130
Joined: January 20, 2008
Total Events Attended: 137

I like the concept, I'd prefer if it were more private though.

I think it'd be best if this kind of thing were kept to Tertiaries and above, possibly even Elites.

Only because we don't want "Um, *name* hasn't done shit," in public...

Let the leaders know and they'll talk to the members.

The concept is really nice though.

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Havochaha

Posted: September 11, 2009 01:49 am

IRC Nickname: Havochaha
Group: Ex-Member
Posts: 2257
Member No.: 106
Joined: January 5, 2008
Total Events Attended: 113

Don't like the idea personally

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Havochaha Perm Banned Oct 1st 2009
Havochaha Unbanned February 13th 2011
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http://www.erepublik.com/en/referrer/Omar+Dandan
How to Make 10m an Hour

David

Posted: September 11, 2009 01:54 am

IRC Nickname: Dnovelta
Group: Emeritus
Posts: 2750
Member No.: 130
Joined: January 20, 2008
Total Events Attended: 137

QUOTE (Havochaha @ September 11, 2009 02:49 am)

Don't like the idea personally

Why though?

I mean maybe THIS isn't the best way to go about it, but what about this makes you not like it?

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Havochaha

Posted: September 11, 2009 01:55 am

IRC Nickname: Havochaha
Group: Ex-Member
Posts: 2257
Member No.: 106
Joined: January 5, 2008
Total Events Attended: 113

QUOTE (1colonel1 @ September 11, 2009 01:54 am)

QUOTE (Havochaha @ September 11, 2009 02:49 am)

Don't like the idea personally

Why though?

I mean maybe THIS isn't the best way to go about it, but what about this makes you not like it?

Fact that the mentee needs to post whether the mentor is good or not makes this clan feel so much like a system. If he did good the mentee will enjoy his/her stay at wg if he did bad then they'll either leave or just get over it. This is just another annoying process that would be added to the mentoring process.

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Havochaha Perm Banned Oct 1st 2009
Havochaha Unbanned February 13th 2011
user posted image

http://www.erepublik.com/en/referrer/Omar+Dandan
How to Make 10m an Hour

Imperator07

Posted: September 11, 2009 01:59 am

IRC Nickname: |Jonny|
Group: Ex-Member
Posts: 187
Member No.: 1754
Joined: March 6, 2009
Total Events Attended: 7

QUOTE (Havochaha @ September 10, 2009 08:55 pm)

QUOTE (1colonel1 @ September 11, 2009 01:54 am)

QUOTE (Havochaha @ September 11, 2009 02:49 am)

Don't like the idea personally

Why though?

I mean maybe THIS isn't the best way to go about it, but what about this makes you not like it?

I'm not suggesting this as a requirement. I'm simply offering it as an option for the Mentee.

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Nick

Posted: September 11, 2009 02:00 am

IRC Nickname: Lefty
Group: Emeritus
Posts: 3340
Member No.: 1055
Joined: June 30, 2008
Total Events Attended: 211

Something like this should be there. I don't think mentors are doing as much as they should be doing, but that is just me personally. When I was a mentor, I tried my damnedest to make sure my mentee felt comfortable, knew everything and such like that.

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VEPHYSAURAS

Posted: September 11, 2009 02:00 am

IRC Nickname: Vephy
Group: Elite Guardian
Posts: 6186
Member No.: 813
Joined: June 10, 2008
Total Events Attended: 478

Great idea. Maybe at the end of mentor's service the mentee can submit a small feedback form through PM?

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Imperator07

Posted: September 11, 2009 02:02 am

IRC Nickname: |Jonny|
Group: Ex-Member
Posts: 187
Member No.: 1754
Joined: March 6, 2009
Total Events Attended: 7

QUOTE (1colonel1 @ September 10, 2009 08:25 pm)

I agree that it should be private. I hadn't thoguht of this while posting the original topic.

Tertiary Leaders, Council, whichever would be the easiest for our Leaderly folks

QUOTE

Great idea. Maybe at the end of mentor's service the mentee can submit a small feedback form through PM?

PM's would probably work best, rather than havin a forum that everyone can see (they'd have to be level 1 for Mentees to post there, right?)

I think that, perhaps, Tertiaries, COuncil, whoever it is that recieves the pm could probably have easy time lookin it over, archiving it somewhere, and maybe informing the Mentor of said feedback.

?

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Angus0000

Posted: September 11, 2009 05:39 am

IRC Nickname: Angus0000
Group: Emeritus
Posts: 705
Member No.: 572
Joined: May 3, 2008
Total Events Attended: 128

Seems like a good idea to me.

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God Reports

Posted: September 11, 2009 11:00 am

IRC Nickname: DyIan
Group: Emeritus
Posts: 1205
Member No.: 1638
Joined: January 15, 2009
Total Events Attended: 107

Jonny coming up with improvement ideas :>

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Indivi2you

Posted: September 11, 2009 07:36 pm

IRC Nickname: Indivi2you
Group: Elite Guardian
Posts: 5361
Member No.: 43
Joined: December 30, 2007
Total Events Attended: 623

QUOTE (Havochaha @ September 10, 2009 09:49 pm)

Don't like the idea personally

^

If you wanna tell your mentor how you're doing, just tell them. No need to make things complicated and go mess around with forums and all that shit. If your mentor really sucks, go tell council and they'll deal with it.

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The First, The Last, and the Only ~FLO
Never say never, because limits, like fears, are often just an illusion. ~Michael Jordan
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Planolocal

Posted: September 11, 2009 10:59 pm

IRC Nickname: Plano|Adam
Group: Emeritus
Posts: 1449
Member No.: 228
Joined: February 13, 2008
Total Events Attended: 107

tbh, great idea. angryhahs.gif.png

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"If at first you don’t succeed, call it version 1.0"

Quikdrawjoe

Posted: September 12, 2009 03:39 am

IRC Nickname:
Group: Elite Guardian
Posts: 7306
Member No.: 47
Joined: December 30, 2007
Total Events Attended: 343

Interesting to say the least.

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July 5, 2007 - June 27, 2011

rachellove9

Posted: September 12, 2009 09:58 am

IRC Nickname: rachellove
Group: Council
Posts: 6955
Member No.: 173
Joined: January 31, 2008
Total Events Attended: 305

Great idea, just needs more thought on the how to do process.

But you have to realize that when you are actually in the clan the mentors still are there to support you. I talk to most of my past mentees on a regular basis and they can still come to me for anything.

Usually if someone is a less experienced mentor, the rest of us help them out too. I may not be someones official mentor but I still try to look after the new members. (I've just adopted Keanu.)

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Thank you Garrett and Dallar.
“The day soldiers stop bringing you their problems
is the day you have stopped leading them.
They have either lost confidence that you can help them
or concluded that you do not care.
Either case is a failure of leadership.” ~~Colin Powell ~~

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Imperator07

Posted: September 14, 2009 02:04 am

IRC Nickname: |Jonny|
Group: Ex-Member
Posts: 187
Member No.: 1754
Joined: March 6, 2009
Total Events Attended: 7

Summing all the input I've received up:

Most repliers have agreed that the concept/idea is good, but that having a Mentor Feedback system within view of the general public is a bad idea.

I can see how this would be bad for a Mentor who hasn't exactly done what they should be-it could possibly be humiliating or degrading.

So, obviously, we would need a way to make it a private. I was mentioned that a PM would satisfy this requirement. Sure. I really can't think of any other reasonable way to submit feedback privately. Email or off-forums submitting would just be time consuming and frustrating.

So, assuming this suggestion were to be put into the works, and done so via PM, we would have to decide who would handle it.

Tertiaries are possible, but they have other stuff to worry about. Council is the same, if not even more busy.

A possibility is to have a certain number of long-running mentors that can be Mentor Feedback designates-they receive the PM's with the feedback and review it, then store it somewhere on a higher level forum, or simpyl forward it to Council for archiving on level 3 for privacy.

I think that this, having MF system designates would help keep the feedback system running smoothly, while preventing our Terts and Council from being overworked-and we wouldn't have to worry about a new Tert position being created simply for this, as was mentioned to me in a pm on irc earlier.

Just finished writing this in notepad. Quoted for easier reading:

QUOTE

Mentor Feedback System

I. Introduction to the Mentor Feedback Sytem
II. Instructions on Use
III. Who to Contact to submit your feedback
IV. Rules for Submitting Feedback
~~~
V. Mentor Feedback System Designates
VI. Instructions for MFS Desginates
VII. Council's hand in the Mentor Feedback System
VIII. Archiving Feedback Submissions

I. Introduction to the Mentor Feedback System

The Mentor Feedback System is a way for the Trial Guardians of WG to offer their opinions on their personal Mentors. Sure, anyone can give compliments to another member, but it would soon be forgotten. A mentor who does his or her job well should be commended, and it should be recorded for whatever use it may serve in the future. Likewise, a mentor who does not do his or her job well should be corrected, and it should be recorded for future use, if needed.

The purpose of the Mentor Feedback System is not only to allow our Trial Guardians/Mentees to give their opinions on their Mentors, but also to have those opinions taken seriously. However, there's more to it than that-It allows said Trial Guardians to privately give their opinions on their Mentor's performance without fear of respite, should that Mentor have not done well and ignore the consequences set forht by WildGuard's rules. In addition, it will establish a type of record for the Mentors, which could very possibly come in handy for important events in the future-Promotions, for example.

II. Instructions for Use

As part of you Graduation from Trial Guardian, you will be able to privately submit feedback on how well your Mentor performed. You can do this by following the following steps:
1. Copy and paste the Feedback form, found below, into a forums private message
2. Fill the form out honestly, and to the best of your ability
3. Send the PM to one of the following members:
-MFS Designate 1
-MFS Desginate 2
-MFS Designate 3
-MFS Designate 4
4. Be patient, and wait for their response

Mentor Feedback Form:

CODE

1. [color=orange][b]What is your RSN?:[/b][/color] (You response here)
2. [color=orange][b]Who is your Mentor?:[/b][/color] (You response here)
3. [color=orange][b]How soon did your Mentor first contact you after your application was accepted?:[/b][/color] *Note: Please be specific-"Not very long" isn't an acceptabe answer. Please do your best to include approximately how many hours or days* (Your repsonse here)
4. [color=orange][b]Did your Mentor display a mature, polite attitude towards you?:[/b][/color] (You response here)
5. [color=orange][b]Did your Mentor answer all of your questions and, if unable to do so for whatever reason, find the answer for you?:[/b][/color] (You response here)
6. [color=orange][b]Would you suggest your Mentor to another Trial Guardian in the future?:[/b][/color] (You response here)
7. [color=orange][b]If you had to rate your Mentor's performance on a scale of 1-10, 1 being very poor and 10 being Outstanding, how would you rate you Mentor?:[/b][/color] (You response here)
8. [color=orange][b]Do you have any other comments regarding your Mentor that you would like to include?:[/b][/color] (You response here)

III. Who to Contact to submit your Mentor Feedback

The Mentor Feedback System is run by our Mentor Feedback System Desginates. They are 4 long-running and highly experienced mentors that receive feedback PMs, review them, and forward them higher up the chain of command for archiving. We have 4 MFS Designates so that no single one can become overwhelmed by forums PMs. Our MFS Designates are currently:

-MFS Desigante 1
-MFS Desigante 2
-MFS Desigante 3
-MFS Desigante 4

They will receive your feedback PM's and respond to you to acknowledge receipt. If you have any questions about the Mentor Feedback System, they will be able to answer any question you may have.

IV. Rules for Submitting Feedback

The following are the rules governing the submitting of Mentor Feedback:
1. Providing Mentor Feedback should be reserved until your Graduation topic is posted, if not directly after promotion to Guardian.
2. Feedback is a private matter and is not to be posted publicly on any forum.
3. Feedback will be submitted only to Mentor Feedback System Designates.
4. Although you are given the freedom to speak your mind while giving feedback, please keep it civil. Remember, the MFS Designates have to review every form that is sent to them. They would not appreciate immaturity and unnecessary profane language or flame.
5. Do not use the Feedback System as a way to flame. This is not what feedback is for and completely defeats the point of Feedback.
6. ALL Mentor Feedback is to be constructive in nature.
7. Submit your Feedback PM to only one Designate. If no response of receipt is received within 24 hours, resend your Feedback pm to a different Designate.

~~~~~~~~~~~~~

V. Mentor Feedback System Designates

The MFS Desginates should be long-time Mentors with a decent amount of experience in Graduating Trial Guardians. They should be chosen carefully, as they will be handling private material regarding other members. As such, they should be trusted. To be a MFS Designate, one should be, idealy, an Elite Guardian. At the very least, a Higher Guardian with a long-running stint as a Mentor.

VI. Instructions for MFS Desginates

As MFS Designates, you will be responsible for receiving, reviewing, and forwarding Feedback PM's to Council. Your long stay in WildGuard has taught you more than enough about how to work the forums PM system-this shouldn't be an issue. You will be viewed as head mentors in some ways, so look sharp!
1. Upon Receipt of a Feedback PM you should:
a. Respond to the sender with a simple message confirming reciept of the PM
b. Read the PM, and flag any concerns you may have by editing the text's color to RED
c. Forward to PM to a Council member so that it can be archived for possible later use
d. If warrented, speak to the Mentor to correct/council them on their faults with this particular Mentee. If you feel this is necessary, be sure to inform the Mentor of the consequences should he or she attempt to retaliate against the Mentee in any form or fashion.
e. Don't forget that you're still a Mentor! One of the best!

VII. Council's hand in the Menor Feedback System

Council will play a part in the operation of the Mentor Feedback System. They will receieve Feedback PM's from MFS Desginates. Upon receiving these PM's, Council members should do the two follwing things:
1. Quickly scan the PM for any red text-this text has been flagged during the Designate's Review
2. Copy and paste the PM in its entirety-including colors and text effects-into an archive forum or topic.

VIII. Archiving Feedback Submissions

Feedback should be archived in a level 3 Forum for privacy, and should be categorized by Mentor Name and organized by date of submittal.

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For Sooth

Posted: September 14, 2009 02:28 am

IRC Nickname: Hyperion
Group: Ex-Member
Posts: 1636
Member No.: 978
Joined: June 23, 2008
Total Events Attended: 141

O well done dir. Well done indeed

Wish you were my mentee.

I love what you have taken upon yourself. Ontop of liking the idea itself.

This is one of the things I would love to work on if I was promoted to EL

Edit: This is my first post I have ever used an emote in, so feel special.

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Dragon boots:29 Whips:2

Imperator07

Posted: September 14, 2009 02:32 am

IRC Nickname: |Jonny|
Group: Ex-Member
Posts: 187
Member No.: 1754
Joined: March 6, 2009
Total Events Attended: 7

QUOTE (For Sooth @ September 13, 2009 09:28 pm)

O well done dir. Well done indeed

Wish you were my mentee.

I love what you have taken upon yourself. Ontop of liking the idea itself.

Edit: This is my first post I have ever used an emote in, so feel special.

Thanks, Sooth. Makin me feel all special.

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God Reports

Posted: September 14, 2009 03:07 am

IRC Nickname: DyIan
Group: Emeritus
Posts: 1205
Member No.: 1638
Joined: January 15, 2009
Total Events Attended: 107

Alot of time and dedication in this is shown. I like the concept and how it breaks down. Council reply?

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rachellove9

Posted: September 14, 2009 03:09 am

IRC Nickname: rachellove
Group: Council
Posts: 6955
Member No.: 173
Joined: January 31, 2008
Total Events Attended: 305

This plan looks workable. The who to send feedback to needs a lil work. Time zones are world wide. 24 hours seems like a good plan. I know I'm on the forum a few times a day myself so that should be fine.

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Imperator07

Posted: September 15, 2009 02:09 am

IRC Nickname: |Jonny|
Group: Ex-Member
Posts: 187
Member No.: 1754
Joined: March 6, 2009
Total Events Attended: 7

QUOTE (surferguy80 @ September 13, 2009 10:07 pm)

Alot of time and dedication in this is shown. I like the concept and how it breaks down. Council reply?

yus, Council reply please?

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