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Why I hate Tech Support

Winddancir

Posted: December 26, 2008 04:23 am

IRC Nickname:
Group: Banned
Posts: 2447
Member No.: 114
Joined: January 8, 2008
Total Events Attended: 149

This is all true. It all starts with an email...

QUOTE

Dear PeoplePC Online Member,

Thank you for writing to PeoplePC Online.

I understand that you are facing connection problem and wish to get rid of it. I would suggest you to, please contact us at (1-866-772-6277) and select the option for Technical Support. One of our Technical Support Specialists will be more than happy to assist you.

LIVE CHAT: Looking for immediate assistance? PeoplePC now offers Live Chat
to assist you with your technical and customer service related questions.
Trade real-time messages with a friendly Live Chat representative:
http://home.peoplepc.com/account/

Thanks again for writing.

All the best,
George
One of the people at PeoplePC Online
[email protected]

----Original Message----
> From: [email protected]
> To: [email protected]
> Subject: DSL problem [Ref:*****]
> Date: 12 December 2008, 13:39 Hrs.
>
> I am online most of the time. This problem started recently (within the
> past few days).
> The dsl will loose connection for about 30 seconds to a minute. It's been
> happening more and more. I have to wait for it to reconnect. The internet
> light on my modem will go out, and about half the time, the dsl light goes
> out as well. Power cycling (turning everything off and unplugging the modem
> for a minute, then restarting) seems to help, but only for a few hours
> before I get the same problem. All plugs are firmly connected.
>
> Why is my dsl disconnecting and what can I do to prevent this? I can't find
> anything on my end of the connection that is causing a problem.
>
> ________________________________________
> PeoplePC Online
> A better way to Internet
> http://www.peoplepc.com

Okay, the problem is happening again, and frequently. Soooo....

I hate calling them. Every time I call, I get some one who can barely speak english, and is definitely ESL. More like they learned english from some one who took a class on how to speak english and is now trying to teach a language they barely know to others.

I try the Live Chat representative.

QUOTE

Chat InformationPlease wait for a site operator to respond.
Chat Information'Kevin' says: Thank you for contacting PeoplePC LiveChat, how may I help you today?

Kevin: Hi, this is Kevin with PeoplePC, how may I assist you today?

Winddancir: I am online most of the time. This problem started recently (within the > past few days). > The dsl will loose connection for about 30 seconds to a minute. It's been > happening more and more. I have to wait for it to reconnect. The internet > light on my modem will go out, and about half the time, the dsl light goes > out as well. Power cycling (turning everything off and unplugging the modem > for a minute, then restarting) seems to help, but only for a few hours > before I get the same problem. All plugs are firmly connected. > > Why is my dsl disconnecting and what can I do to prevent this? I can't find > anything on my end of the connection that is causing a problem.

Kevin: Please let me look into your concern.

Winddancir: Sorry about it being a little messy, I copied it from an email I sent to tech support. This problem has been on and off since then.

Kevin: I am still working on your concern.
Kevin: Thank you for your patience.
Kevin: I would like to inform you that according to our database you are enrolled for DSL
Kevin: I am a dial up support representative so, I would really appreciate if you could contact us at 1-877- 896-3757 (Toll free) to speak with one of our DSL agents.
Kevin: They can assist you better in this regard.
Kevin: I apologize for the inconvenience this might cause to you.
Kevin: Thank you for using PeoplePC LiveChat. Should you need further assistance, please contact us again.
Kevin: Merry Christmas to you and your family !
Winddancir: Why do places have email for Tech Support, and yet, when you email them, they say to call?
Chat InformationChat session has been terminated by the site operator.

The way the response came right after I put in the second bit of info (apologizing for it being messy) clued me in right away that this was NOT a live representative. It's a bot. Easy enough response to keep me on hold while it looks for key words that will inform a real person if their attention is needed. Once it found out that I was a DSL customer... Yeah, those lines came really fast.

Now on to a phone call. When I'm already irritated, and I'm ready to chew some one out. It will amuse me even more if they have absolutely no clue that I'm insulting them.

--------------------

Robertw56

Posted: December 26, 2008 04:28 am

IRC Nickname: Robertw56
Group: Guest
Posts: 1908
Member No.: 15
Joined: December 29, 2007
Total Events Attended: 118

Well I find it funny #.

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Winddancir

Posted: December 26, 2008 04:43 am

IRC Nickname:
Group: Banned
Posts: 2447
Member No.: 114
Joined: January 8, 2008
Total Events Attended: 149

The call with Tech Support:
I have to ask him to repeat about half of what he said. Something about he did a line check and made some adjustments. That I should disconnect every 24 hrs to help prevent this. And that if it continues, to call back and talk to a line specialist. *twitch*

Strangely enough, when I could barely understand him the most is when he started asking more like "How was your Christmas?" Gods save me from dealing with tech support again.

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Reticked

Posted: December 26, 2008 05:22 am

IRC Nickname: Ret[Keith]
Group: Emeritus
Posts: 2049
Member No.: 86
Joined: January 1, 2008
Total Events Attended: 82

Start to flame them with random nonsense questions if they can't help at all.

When i click, it makes a noise. I want it to stop. I've already tried crushing your CEO with a hammer, but that didn't seem to stop the noise. Please help?

I lold in jest of my own jest

--------------------
Best Firemaker in WG no lie
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<--- rofl
1st joined WG: October 18th, 2005.
Ex-WG mod, OPH winner
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^My original idea (U GOIN DOWN TWIZ)^
189th person to get "100" firemaking
Hash Unit, Tun Unit, C-Unit
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Eregion2

Posted: December 26, 2008 07:19 am

IRC Nickname: Wayne|Eregion2
Group: Emeritus
Posts: 3087
Member No.: 156
Joined: January 25, 2008
Total Events Attended: 8

Tech support is predeath training for the devil's mob-minion hordes.

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Ubg-Fcbruges

Posted: December 26, 2008 09:57 am

IRC Nickname: Ubg Fcbruges
Group: Emeritus
Posts: 1209
Member No.: 1373
Joined: October 12, 2008
Total Events Attended: 64

AWMAGAD.. Retard nubs

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user posted image

Portfolio user posted image

~~ WG Emeritus - 20 November 2010 ~~
~~ WG Higher Guardian - 10 November 2009 ~~
~~ WG Emeritus - 2 July 2009 ~~
~~ WG Higher Guardian - 27 February 2009 ~~
~~ WG Guardian - 12 December 2008 ~~
~~ WG Trial Guardian - 30 October 2008 ~~

Ranma344

Posted: December 26, 2008 09:59 pm

IRC Nickname: Ranma344
Group: Emeritus
Posts: 759
Member No.: 78
Joined: January 1, 2008
Total Events Attended: 24

If they accept my application... I will be a tech support nub =)

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user posted image

R.I.P. Lucy
!

Dorcha3377

Posted: December 27, 2008 07:43 pm

IRC Nickname: Jenny
Group: Emeritus
Posts: 1967
Member No.: 19
Joined: December 29, 2007
Total Events Attended: 56

Tell them you ate a cow for xmas dinner...
I had one once who was spelling something out for me and said L as in lemur.

I couldn't help it ..I said WTF is a lemur? We don't have those in AMERICA.

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user posted image

Dalejamesw

Posted: December 28, 2008 05:36 am

IRC Nickname: Dalejamesw
Group: Banned
Posts: -1280
Member No.: 14
Joined: December 29, 2007
Total Events Attended: 222

Quickchat support is a bot btw

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Georgio9

Posted: December 31, 2008 05:27 am

IRC Nickname: Matt|Georgio9
Group: Emeritus
Posts: 706
Member No.: 94
Joined: January 3, 2008
Total Events Attended: 0

My router....last generation of the old linksys wrt-54G routers sometimes disconnects from the internet but I still have local network access. I have to restart the router when this happens. This usually happens because the damn thing is overheating.

Just some experience with stuff crappin out on me.

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user posted image

Havochaha

Posted: December 31, 2008 07:16 am

IRC Nickname: Havochaha
Group: Ex-Member
Posts: 2257
Member No.: 106
Joined: January 5, 2008
Total Events Attended: 113

i love fuckin gwith live personal chat represntative

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Havochaha Perm Banned Oct 1st 2009
Havochaha Unbanned February 13th 2011
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http://www.erepublik.com/en/referrer/Omar+Dandan
How to Make 10m an Hour

Georgio9

Posted: January 1, 2009 08:03 am

IRC Nickname: Matt|Georgio9
Group: Emeritus
Posts: 706
Member No.: 94
Joined: January 3, 2008
Total Events Attended: 0

QUOTE (Havochaha @ December 31, 2008 07:16 am)

i love fuckin gwith live personal chat represntative

See, when you get away from dealing with the usual "tech people" and start phoning up the engineers who designed the product at their desks, fucking around is not really an option. It doesn't get you anywhere, and it looks bad on whatever company/institution you are calling on behalf of.

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